Guarantee

LIMITED LIFETIME WARRANTY

At the company’s discretion, KETTLER will repair or replace any part or finish that proves to be defective in material and/or workmanship under normal installation, use and service. Please note: warranties do not cover normal “wear and tear.”

KETTLER provides the following warranties on its products to the original purchaser installed in a residential application. 

WHAT WARANTIES ARE PROVIDED?

Mechanical Warranty:

A Limited Lifetime Warranty is provided on all mechanical parts to be free from manufacturing defects in materials and workmanship under normal use for as long as the original purchaser owns their home.

Finish warranty:

A Limited Lifetime Warranty is provided on all KETTLER product finishes to the original purchaser against manufacturing defects in materials and workmanship.

Commercial Products:

KETTLER warrants its products installed in a commercial application to be free from manufacturing defects in materials and workmanship under normal commercial use for a period of five (5) years from the date of purchase by or for the original consumer owner. KETTLER warrants all wall carrier products installed in a commercial application to be free from manufacturing defects for a period of ten (10) years from the date of acquisition by original owner. Commercial application is defined as installations in apartments and other rental units, non-residential facilities, hotels, commercial businesses and/ or other public accommodations.

WHAT LIMITATIONS DO APPLY?

Please note that our products are stringently tested against common use situations, however they are not tested in an outside environment in which products may be exposed to salt, temperature changes, harsh conditions or other weather-related elements that may affect finishes. It is critical to protect products from frost by removing during the winter months. Products used outside will be protected by one-year warranty only.

Please note: warranties do not cover normal “wear and tear.”

WHAT IS EXCLUDED FROM THIS WARRANTY?

This warranty is extended to the original consumer owner, but does not cover installation, labor charges or other incidental or consequential costs and shall not apply to any products or parts of products which have been:

A) Repaired by unqualified persons or not using original KETTLER spare parts or altered in any manner unless previously authorized in writing by KETTLER; or

B) Damaged as a result of misuse, negligence, accident or faulty installation or maintenance; or

C) Installed or used in a manner contrary to KETTLER's printed instructions; or

D) Damaged by the effects of dirt, lime scale or aggressive cleaners.

This is the exclusive warranty by KETTLER, which does not make any other warranty of any kind, including the implied warranty of merchantability. This warranty excludes all filter, cooler & heater parts and accessories; outdoor, marine applications, industrial, commercial, and business usage whose purchasers are extended a one (1) year limited warranty from the date of purchase, with all other terms of this warranty.

Because KETTLER cannot control the quality of products sold by unauthorized sellers, this warranty applies only to KETTLER products which were purchased from KETTLER SANITARY CO., or an authorized seller of KETTLER products, unless otherwise prohibited by law. KETTLER reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites.

WHAT WILL KETTLER DO IN CASE OF A WARRANTY CLAIM?

At the company’s discretion, KETTLER will repair or replace any part or finish that proves to be defective in material and/or workmanship under normal installation, use and service. Replaced products or parts are warranted only for the period remaining under the initial warranty at the time of replacement.

WHAT IS NECESSARY TO CLAIM WARRANTY?

Proof of purchase (copy of your original receipt, purchase order or invoice), the date the product was purchased and the installation date will be required.

HOW TO FILE A WARRANTY CLAIM?

If you believe that you have a warranty claim, contact KETTLER SANITARY CO., either through an authorized KETTLER dealer or re-seller, or visiting: https://kettlersanitary.com/

Please be sure to provide all pertinent information regarding your claim, including your sales receipt, a complete description of the problem, the product, model number, color, finish, purchase date, installation date, and from whom the product was purchased.

Please allow 7 to 14 business days for warranty processing.